I took my bike in for a derailer issue I caused, I got the bike back in perfect working condition. They give a high degree of detail to taking care of the bikes, fixing the derailer and anything else that needed attention. This was in the one year of free service window, so there was no bill. I watched the 3 guys working on bikes, and if it was a child's bike or a more expensive bike, I got the impression great attention is given to all.
Sure they have bikes and gear, but they treated me as if they don't care if I ever come back or not... so I won't. I've gone out of my way several times to support this local business, and unfortunately each experience was the same. Very little service and too much attitude. Online retailers have the same (better) selection, quality, and prices, so only go to Montgomery Cyclery if you want to feel like a moron.
They did a great job fixing my daughter bike and at a great price too!
First of all, this place (which I'm ashamed to call a store) is terrible with timing. It took them two days to replace a stem when I had not a single person in front of me. I was excited to get my bike back but when I did I noticed the pedals weren't functioning right (they were perfect before) and they'd rotate without pushing the tires to move the bike forward. Trying to cross the street while riding was nearly a suicide ride due to the fact that I couldn't get my pedals to work. The chain was fine, the gears were fine, anything that could relate to the pedals as far as I could see was fine but they somehow did something to my pedals and tried to get me to pay more money for something they caused in the first place! Terrible customer service, I'd recommend you find somewhere else to go to to get your bike fixed because this place will try to suck money from you and destroy your bike a little bit more every visit.
I came in to look for a good bike for my son. Ken helped me out tremendously! He showed my son a couple of bikes and let him pick. The bikes he showed him both fit his lifestyle perfect. I'd definitely recommend this store!
Montgomery Cyclery Erlanger is a US Bicycle Store based in Erlanger, Kentucky. Montgomery Cyclery Erlanger is located at 3708 Dixie Hwy, Erlanger, KY 41018, USA.
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