If I could give lower than 1 star I would!! I have had two lost packages for over a week now and when I called to find the status, they told me it had been delivered. When I told them I only received one of the two packages, Josh said there was nothing he could do. When I went to ask another question he cut me off, I asked him to let me finish, he said No he would not let me finish and hung up on me. I have no recourse of action but to write to the USPS Hotline and complain which I will, but in the mean time my package is still lost!! I can't believe "AGENT JOSH" was so rude, unbelievable!! I'm sorry if you live in this community with this post office, it's horrible horrible service!!
I ship a lot of products, and this location can be slow, but the exceptional service makes up for it!
Service isn't good at all! And the phones are ALWAYS busy!!!! Do not like that you can't get through to speak to anyone! It's hard to go to a location to search for a missing pkg when you are disabled! So having an ability to contact via phone would be nice!
Too much trouble receiving packages. I get mail from the previous owner, still, after 5 years and there is nothing I can do to have it stop. Sometimes mail is undeliverable and when I ask why they can never give me a good reason. A lot of items get sent back to sender and I have to have forwarded to my parents' address. I don't even bother having stuff sent to my address anymore, always to my parents. Terrible, unreliable.
Multiple times we've had packages from Amazon etc delivered to our neighbors by negligence. I called once to ask where my things were, and the woman was beyond rude. They've had to have mail truck drivers turn around and redo the mail they've delivered to put them in the correct boxes. Luckily for me my neighbors have brought my things to me. I've had to do the same for them. Scrap the whole bunch and start over!!!
United States Postal Service is a US Post Office based in Erlanger, Kentucky. United States Postal Service is located at 3135 Dixie Hwy, Erlanger, KY 41018, USA.
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