High-quality care does not equal high-quality people. I truly believed that they'd show compassion after I repeatedly told them that the failed initial procedure had drained my bank account -- but instead of rallying to my dog's side to provide the follow-up care that she so desperately needed, they just didn't. I called again and again, and I waited, all the while in a panic, to hear back from them. I am disgusted at how we were treated once they realized that I wasn't wealthy enough to pay what I now know was double or even triple the price quoted to me by several other clinics.
I was taking my 2 cats to another vet, but a few weekends ago that vet recommended I wait until an appointment on Monday to deal with what obviously seemed like a urinary block. Fortunately Erlanger Vet was able to get him in that same day, which likely saved his life! He was blocked, and waiting an entire weekend would have been detrimental to his health. Dr. Pfaehler and the vet techs took wonderful care of him. They followed up with me during his stay and were so kind whenever I called with additional questions.
Great staff!
They only seemed to want money, and not to care about my two kittens... I came specifically to get them shots and dewormed and after spending $300 I find out they still have worms, they kept trying to ask for me to buy more and more after I told them what I wanted, and what my budget was, definitely not coming back
I take both dogs and cats to Erlanger and have never had a bad experience. Every vet and vet tech is extremely friendly, willing to answer all my questions and very knowledgeable. The front office staff are always friendly and have gone out of their way to work me in their schedule on occasion.
I cannot say enough great things about Erlanger Vet Hospital. I have been taking my 2 ferrets here for almost 6 years. One ferret has a stomach ulcer issue that flares up a couple times a year, and Dr. Vecchione has taken wonderful care of her. My other ferret had adrenal disease, and Dr. Hastings performed a beautiful surgery that eliminated her symptoms with a quick and painless recovery!
They'll have a million excuses and explanations as to why this happened, I'm certain, but the bottom line was the bottom line: MONEY. Greed and arrogance make people do really awful things. They do, indeed, provide quality care, so if you are experiencing an emergency and have nowhere else to go, I can say with certainty that they'll provide care first and ask for money after... but if you're simply looking for an actual human to treat you like an actual human, and if you're the least bit trusting of them and naive like I was to their motives, they'll take you for all you're worth in the process. They won't suffer one bit from losing just one client, like me, who could barely afford their services anyway -- but I suffered, and my dog suffered, because we couldn't easily drop a grand at the drop of a hat. Nobody, human or beast, deserves to be made to feel this way.
They may get complaints about price, but I cannot put a price on the confidence I have that my pets receive the best care at Erlanger Vet Hospital. Thank you to everyone there!
This business estimated that my dog's procedure would cost $850-$1000, this after they'd already performed a non-invasive procedure that failed, costing me nearly $500. I begged them to let me make payments; after paying for the first treatment, I simply couldn't afford to pay another hefty sum all at once even after increasing my work hours to provide the care my dog needs. It's now been two weeks since we've spoken about the next step in my dog's treatment, my dog has gone elsewhere and had the procedure performed for less than half the lowest cost estimated, and I've still not heard back from them about the possibility of making payments! To their knowledge, my dog could be in extreme pain at this point, and they haven't even taken the five minutes to return my phone call!?
Erlanger Veterinary Hospital is a US Veterinary Care based in Erlanger, Kentucky. Erlanger Veterinary Hospital is located at 3414 Dixie Hwy, Erlanger, KY 41018, USA.
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