I will never go there as a paying customer. They don't care about fair play and even if they did, they don't have the staff that seems to care enough or numerous enough to insure it. So, instead of the 5 of us leaving today with a great experience, we were left with a traumatized 5 year old and the experience of being wolf packed by the less talented and rule breakers.
When I complained, I was told sorry, but they didn't have a rule for that. I was also told by 2 different, very nice but very ineffective teenagers, that there isn't anything they can do. I've heard about this stalking from many of my children's friends as well. If I had not been there on free passes I would have demanded my money back.
So much fun for children and adults! The service was awesome as well,went for a birthday party! Check it out for events or just a day of fun!
It could be a great experience.....but unfortunately, it's not. I still have some free passes...my experience was bad enough that I'm not even sure I'll use them. How bad is that?
I've been in twice now and each time I had my kids and played rounds of Lazer Tag. My problem isn't so much with the facility itself but with the fact that there is no real monitoring of the lazer tag area. Rules are not enforced...people running, kneeling, laying on the floor, which is part of the big 6 they give you up front. That takes the fun out of it when you trip over some kid, get run over by some one who is at full tilt, or a host of other things I've seen in just my brief 2 visits.
Wacky Wednesday is the best. You can't beat the price. My Spanish club members and I had a great time. The staff was very friendly, always smiling!
My wife and I bought charity coupons to this place through a silent auction. We did let them expire but we had like 10 or so vouchers. I expected that like most businesses, Lazer Kraze would maybe honor all of them, but for sure, at least half of them. Not Lazer Kraze. "They actually insulted me to say that I manipulated the dates" - seriously? The coupons were still expired. Probably my all time worst experience as consumer. I will not be coming back to this place with other options available. I would rather drive 30 minutes away than give this place any more money...... Considering I have 3 boys and I'm usually pretty understanding ... it's a perplexing business decision.....
We've had a couple of birthday parties here and have been pleased each time. The party guide was friendly and provided enough guidance to keep the party moving without us feeling rushed. I highly recommend it!
My primary complaint with this operation is the rule they don't have....continuously tracking someone in packs and shooting so that they never get the chance to play. In three out of the four games I played this happened. The only reason it didn't happen in the other one was because it was just me and the kids. These "wonderful" (sarcasm) individuals targeted my 5 year old daughter. In 2 of those games it was adults victimizing her. What is up with that? Not hugged enough as a child? On top of that, if you are good at it suddenly you're visited by a pack and rendered nonoperational for the rest of the game and they won't leave you alone and continuously fire on you.
Lazer Kraze Laser Tag Nky is a US Point Of Interest based in Erlanger, Kentucky. Lazer Kraze Laser Tag Nky is located at 1335 Donaldson Hwy, Erlanger, KY 41018, USA.
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